Frequently Asked Questions
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How to register as a user
If you are a new user to Office-eMart, please follow these simple steps for registration:
- Click on “Register” link located at lower right, you will be taken to the Wordpress Sign In page.
- In the first field “Username” it will be your selected username for login to the online store and our website.
- The second field “Email” it will be a valid email address where your password will be mailed to you within minutes of registration.
- Once you have received the password you can login to our website.
How to change my login password
Once you are a registered user, at the login, you will be brought to the wordpress control panel. From there you will be able to change your details, profile, password and other information.
How to order
- Browse through our Online store
- Click the item you would like to purchase from Product display page
- Indicate the quantity you need
- Click “Add to Cart” button just at the bottom of the product details
- You can carry on adding items into the cart in this manner.
- Complete the Checkout Process (see “How do I complete the Checkout Process?” below).
- If you do not wish to checkout at this point, the items chosen will be saved in your Shopping Cart that is linked to your account.
If you wish to purchase multiple quantities of one of the products, please locate the item, Click “Add to Cart” and amend the quantity at Checkout. You may amend the quantity when you review your order, and update the quantity accordingly.
How to complete the checkout process
From your shopping cart click “Go To Checkout”, it will bring you to the Checkout page.
At the checkout page, it will require you to type in your details to complete the order. All the fields with an asterisk are compulsory. However once you have entered these details, the system will remember you and you only need to do this once, unless the delivery location is different.
Once your order has been submitted, you will receive an email confirming your order. You will be able to print the order confirmation page for your own reference. We recommend that your print or save all your correspondence with us to avoid unnecessary disputes and to allow us to resolve any issues promptly. If you see any error on your order at this point, or have any questions or comments, you can contact us at Online Hotline: 6337 1770 for assistance. Customers are strongly advised to check the items purchased at the time of acceptance to avoid any possible dispute.
Payment methods
Cheque payment accepted. All cheques are to be addressed to Ambrosia Ventures Pte Ltd. For corporate clients that wish to use interbank funds transfer, we are able to accommodate these requests. Please coordinate with our administrative staff for such payment modes.